eBay Answer Center - Inaccurate Negative Feedback - What Can Be Done?
It is fascinating to read the ebay forums. I quit using ebay in 2000 because i realized that it offers absolutely no protection to buyers or sellers. it is a capitalistic wild-west, where generally the seller has the upper hand (since they can misrepresent items, or accept payment and not ship, etc). that is not so hard to take. what is hard to take is that ebay charges *money* to create this wild-west atmosphere. seems to me if you're going to charge 5% on every transaction then you should offer better dispute resolution services and feedback maintenance policies.
recently one of the users contacted me looking to mutually withdraw negative feedback from 2000. i declined politely, and he responded with threats. i reported him to ebay and they said that because the threats had not occured through the ebay system they could do nothing. luckily i don't think the threat was very serious. it just points out that there is a market need for a more proactive ebay, one that offers more comprehensive dispute resolution. ebay is an incredibly profitable business, partly because they are charging so much money for doing so little.
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